Help/FAQs

Placing an Order

Select a design to begin creating a personalized product. First, select an order quantity. Then, enter your name and contact information. Instantly view your design with our live preview. When you have completed the personalization and preview process, select an order quantity, approve and add to your shopping cart.

Ordering online is fast, easy and secure. Once you complete your order, we will automatically offer you a printable receipt and send an order confirmation to your e-mail address.

Canadian Orders

To place an order shipping to Canada, please call 1-800-277-6387. Payment currency is in US Dollars only. Prices do not include duties and taxes, which are paid by the recipient and collected by the carrier.

Is it safe to order using this web site? Is my credit card information safe?

Yes. We use a Secure Socket Layer (SSL) Secure Socket Layer (SSL) connection on the pages where you record personal and payment information. Look for the lock at the bottom of your browser to indicate a secure connection.

Payment

We accept Visa, MasterCard, Discover and American Express, utilizing the VeriSign Secure Site service, one of the most recognized symbols of trust on the Web. Your credit card will be authorized at the order confirmation stage of the online ordering process.

Servicing, Returns and Cancellations

Service

Our dedicated staff of member service representatives are available to assist you in the ordering process every step of the way. Call one of our representatives at 1-800-277-6387. Operating hours are Monday through Friday 7:00 a.m. to 9:00 p.m. CST, and 8:30 AM to 12:30 PM & 1:00 PM to 5:00 PM. CST Saturday.

Returns

If you have received your order and it is damaged or defective in any way, please let us know and we will replace it immediately. If you have received your order and feel that the personalization is not accurate to your online preview, we will be glad to re-print your order at no additional charge. We believe in our products and back them up with our 100% Satisfaction Guarantee. If you are not satisfied with any of our products, call us for a full refund.

Cancellations

We apologize, but we are unable to change or cancel an order online. Please call 1-800-277-6387 and speak with a representative for further assistance.

Order Tracking

Obtain the status of your order by using the Order Status page. You will be asked to provide the Order # and your email address used at the time the order was placed. If you need further assistance to obtain your order status please call us at 1-800-277-6387. If your order contains multiple items, items may ship together in one package.

Customization & Cancellation Policy

Customization Policy

We reserve the right to refuse to print or produce any customized features on products that do not meet our quality guidelines. Customized features may include but are not limited to: photographs, artwork or graphics, text message lines, and other text that may occur within names, titles, slogans, addresses, phone numbers or email addresses.

Cancellation Policy

All on-line orders are submitted to production immediately to provide the most timely service possible. Therefore, orders cannot be cancelled after they are submitted.

Sales Tax

Federal law requires that tax be collected on all orders being shipped to addresses within the U.S.

Canadian Orders

Payment currency is in US Dollars only. Prices do not include duties and taxes, which are paid by the recipient and collected by the carrier.

Browser Support

This web site supports the following browsers:

PC:

Firefox

IE

Safari

Chrome

Mozilla Firefox
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Internet Explorer v7
or later.
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Safari
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Chrome
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Mac:

Firefox

Safari

Mozilla Firefox
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Safari
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We strongly recommend upgrading to the latest version of any of the above browsers.

*Internet Explorer for Mac is NO LONGER SUPPORTED.

Note from Microsoft: In June 2003, the Microsoft Macintosh Business Unit announced that Internet Explorer for Mac would undergo no further development, and support would cease in 2005. In accordance with published support life cycle policies, Microsoft ended support for Internet Explorer for Mac on December 31st, 2005, and is not providing any further security or performance updates. Accordingly, as of January 31st, 2006, Internet Explorer for the Mac is no longer available for download from Microsoft. It is recommended that Macintosh users migrate to more recent web browsing technologies such as Apple's Safari.

Photo Personalization

Can I use any photo?

You should use a professional headshot photograph. The possibility of copyright infringement requires that you warrant you have the right to reproduce any other photograph. If you are not sure you have the right, contact the photographer who took the picture. If you do not have a professionally taken photograph, you may submit a personal photo which portrays you as the center focus in a professional, business appropriate setting. Be sure the photo has good resolution, lighting, and contrast. Avoid photos that are out of focus or hazy, dark, or overly cropped. Traci Lynn Jewelry's Brand Support Center reserves the right to reject orders submitted with unprofessional and/or poor quality photos.

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Can I get multiple pictures on my cards?

No. At this time only one photo can be printed for each card order. If you wish to use multiple pictures, you will need to place multiple orders and complete the check-out process for each.

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Can I adjust my photo in any way?

We have an innovative, interactive tool that enables you to crop and position your photo, within the photo window, as you prefer. When you crop and position your photo, double check to ensure that the photo is positioned and sized as you wish it to appear.

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Will you touch-up my photo?

No. We do not touch-up or manipulate the photo in any way. If there are flaws in the original photo they will also show in the reproduction. Be careful to select a high quality photo.

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Can I supply a disk with the photo or the actual photo I would like to have printed?

No. At this time, we cannot accept any photo prints, disks, cartridges or any other electronic media. You may submit your order through our interactive Website only.

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Why won't my photo upload?

Your photo may not upload for the following reasons:

  • Your connection to the internet has failed. Please close your browser, reconnect and try again.
  • The file format is incorrect. The formats allowed for photo products are BMP, JPEG, JPG, TIFF, GIF, and PNG.
  • File size is too large or too small. Files must be 15 MB or smaller.
  • Personal firewall software is preventing you from viewing the product preview.

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What does the file format notice mean?

In saving your scanned or digital photographs, you will have file format options. Only the following formats may be submitted with your online order for photo business cards:

  • BMP (.bmp) – standard Windows image format on Windows-compatible computers.
  • JPEG (.jpg) – Joint Photographic Experts Group; commonly used to display photo images over the Internet.
  • JPG (.jpg) – the Windows version of JPEG.
  • TIFF (.tif) – Tagged-Image File Format; mainly used for exchanging documents between different applications and different computer platforms. Exact details on which format might work best for your computer's operating system and/or imaging software, please refer to your scanner manual, digital camera manual or your computer operating system manual.
  • GIF (.gif) – Graphics Interchange Format
  • PNG (.png) – Portable Network Graphics

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What are the requirements for photo size?

Photo Width: at least 300 pixels and Photo height: at least 300 pixels. Photo file size cannot exceed 15MB.

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What is a pixel?

Pixels are the building blocks for every digital image. Higher pixel amounts in a digital photo signify a higher resolution photo, resulting in better photo business card results.

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What is resolution?

Digital image resolution is the size of your image, measured in pixels. Images that are higher in resolution will result in a better product, while those images with a lower resolution may result in poor print quality and may appear fuzzy and indistinct.

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What is contrast?

Contrast is the difference between the lightest and darkest areas in a scene and/or photograph.

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